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The AI assistant that knows the machines you build

Genuin is the AI assistant that knows the machines you build: model, manual and, when the machine is connected, its real-time status. It guides the people using the machine by voice and in their own language, and supports service centers with troubleshooting and maintenance procedures, interacting with the machine and your business systems.

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Genuin, your expert on the machine

Your technicians' knowledge, wherever your machines work

  • The washing machine shows error E21 and won't drain. What should I do?

    On your model, E21 means the water isn't draining. Let me help you.

  • The oven doesn't reach the set temperature and the humidity is out of control. What should I check?

    I'm detecting a deviation on the upper chamber probe. I'll run the actuator test from the Service menu.

  • It's my first day and the milk isn't frothing properly. What should I do?

    The steam temperature is 78 °C: I recommend lowering it to 65 °C.

  • The cold room won't go below 6 °C. Where do I start?

    I can see the evaporator is iced up. I'm starting a remote defrost and I'll show you what to check afterwards.

The problem

The manual stays in the drawer and the questions end up with your service team

  • People who use the machine don't read the manual.

    At home, customers can't find the booklet; in kitchens, gyms and workshops, staff change often and work under pressure. The features you designed go unused and every doubt turns into a phone call.

  • Expert technicians are few.

    Service centers and dealers don't know every model in depth, and the knowledge needed to fix faults lives in the heads of a few people on your service team.

  • Every request turns into a back-and-forth of phone calls.

    The customer doesn't know what information to provide, the technician doesn't know which model they're dealing with, and a repair or spare part can take days, with the machine down.

  • A generic chatbot trained on PDFs won't solve your problem.

    It doesn't know which model the customer bought, it mixes up manual versions and it can't check the machine's status.

    Read the comparison between Genuin and a generic LLM

How it works

Where Genuin gets its answers: manuals, machine data and business software

Genuin combines three sources to answer like an expert: the manufacturer's documents, the status of the individual machine and business systems.

What Genuin knows

  • ERP
  • CRM
  • Warehouse management system
  • Spare parts e-commerce
  • Company website
  • Email inbox
  • ERP
  • CRM
  • Warehouse management system
  • Spare parts e-commerce
  • Company website
  • Email inbox
  • Technical manual
  • Troubleshooting procedures
  • Product data sheets
  • Maintenance procedures
  • Technical manual
  • Troubleshooting procedures
  • Product data sheets
  • Maintenance procedures
  • Technical manual
  • Troubleshooting procedures
  • Product data sheets
  • Maintenance procedures

Genuin

What its agents do

  • Checks machine status
  • Helps fix a fault
  • Explains what an alarm means
  • Guides a maintenance procedure
  • Finds the correct spare part code
  • Orders spare parts from the e-commerce store
  • Checks available spare parts quantities
  • Sends a command to the machine
  • Unlocks sales of advanced features
  • Replies in the operator’s language

  • Your manuals and procedures

    User manuals, technical manuals, data sheets and troubleshooting procedures uploaded to the Knowledge area of Genuin Studio, linked to the models they refer to.

  • The machine's real status

    If the installed base is connected with Things5 Connect, Genuin reads the alarms, parameters and history of that specific machine. It's optional: Genuin also works on machines that aren't connected.

  • Your business software

    ERP, CRM, management software, spare parts and consumables e-commerce, connected through MCP connectors or HTTP APIs, without custom development.

What you can do

What Genuin does: usage guidance and training, technical service, actions on the machine and spare parts and consumables offers

Genuin is one assistant with four jobs: guiding the people who use the machine, supporting service, acting on the machine and connected software, and helping your customers buy consumables and spare parts.

  • Genuin gets the features you designed actually used. Customers at home, chefs, baristas, maintenance staff, instructors and operators talk to the machine in natural language, by voice or in writing, in their own language. Genuin guides them step by step through everyday use, cleaning and routine maintenance. Answers come by voice, because people working on the machine often have their hands full.

  • Genuin takes repetitive questions off your service team. It answers service centers, dealers, customer care and machine users with the manual for the installed model, complete with the diagrams and images in the uploaded documents. If a question is ambiguous, it first asks which model is meant. Your team works only on the cases that really need a specialized technician.

  • Genuin moves from answer to action in the same conversation. When the machine is connected, for example with Things5 Connect, Genuin reads alarms and parameters and can change them or start a program, always within the limits set by the manufacturer. Through connectors, it opens an order on the e-commerce site, reads the service history from the CRM or checks spare part availability in the ERP.

  • Genuin offers the right consumable at the right time: filters, detergents, descalers, capsules, lubricants, spare parts and new programs, based on the machine's status and usage habits. For example: "The water filter has reached its liter limit: would you like to order a replacement?". It becomes a direct sales channel to the customer, wherever the machine is installed, built into the product.

Genuin Studio

Genuin Studio: create the AI assistant for your machines without writing code

Genuin Studio is the no-code editor where your team creates, tests and configures its own Genuin assistants. The people who know the machines and service processes configure it directly, without going through a development team.

  1. Assistants area: assistants, skills and connectors

    In the Assistants area, you decide what each Genuin assistant can do.

    • Tailored assistants: one for the whole organization, or assistants dedicated to specific product lines.
    • Skills described in words: describe what the assistant should do and the AI proposes the logic, requirements and a flow diagram.
    • Connectors: connect external software and Genuin imports the available tools and functions.

  2. Knowledge area: manuals, models and synonyms

    In the Knowledge area, you upload the manuals you already have, and Genuin makes them ready to answer.

    • Upload PDF and Word files as they are. Genuin turns technical tables into data and links images to the text.
    • Model catalog and aliases: each document is linked to the model or variant it refers to.
    • Synonyms: the jargon of customers, operators and technicians is mapped to the terms used in the manual.
    • Draft, review, publish: no content reaches users without approval.

  3. Playground and feedback: test and improve answers

    Genuin Studio lets you check every answer. In the Playground, the team talks to the assistant and checks the sources used for each answer.

Which channels Genuin is available on

Genuin is the same assistant across four channels, and all conversations flow into a single console.

  • On the machine display

    Voice and touch, with the Genuin Edge SDK (Linux displays).

  • In the app

    In the Genuin app or in your app, with the App SDK.

  • On the website

    With a widget built into product and support pages.

  • In chat

    Telegram.

Why Genuin

Differences between Genuin and a generic document chatbot

Genuin knows your machines, while a generic chatbot only knows your PDFs. The table shows the main differences.

Generic document chatbot Genuin
Which machine It doesn't know; it mixes up models and versions Recognizes the model, asks when it's ambiguous, knows that customer's machines
Where it answers from Text fragments similar to the question Complete chapters, technical tables, linked images
Verifiability No source Source cited for every answer
Machine status Not accessible Read from Things5 Connect
Actions Text only Sets parameters, starts programs, opens orders, reads ERP and CRM
Control Prompts editable without a trace Skills approved by a person, version history

How customers, operators, technicians and dealers use Genuin

Genuin adapts to every machine category and answers differently depending on who is asking.

For home and professional use

  • Ovens and cooking

  • Blast chillers and refrigeration

  • Ice makers

  • Dishwashers and warewashing

  • Coffee and beverage machines

  • Food preparation

For buildings, industry and wellness

  • Heating and refrigeration

  • Ventilation and air conditioning

  • Industrial machines

  • Professional gym equipment

Security and compliance

How Genuin keeps AI under your control

Genuin works within the rules set by the manufacturer: every piece of content and every behavior goes through approval and is tracked.

  • No skill and no content reaches users without approval.

  • Version history of the assistant's behavior, with a mandatory reason for each change and one-click restore.

  • Each organization is isolated: data, documents and configurations never mix.

  • Role-based permissions: each user sees their own conversations, administrators see those of the organization.

  • Source cited for every answer and a log of every conversation, with the connectors used and the screens generated.

  • Actions on the machine and connected software only within the limits set by the manufacturer; connector credentials are stored encrypted.

Frequently asked questions about Genuin

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FAQ

What is Genuin?
Genuin is Things5's AI assistant that knows a manufacturer's machines. It guides customers and operators in daily use, answers service centers and technicians with the right manuals for each model and, when the machine is connected, with its real status, and interacts with the machine and connected software. It is built without code in Genuin Studio.

What is the difference between Genuin and Genuin Studio?
Genuin is the AI assistant that customers, operators and technicians interact with. Genuin Studio is the no-code editor where the manufacturer creates and configures its own Genuin assistants, in two areas: Assistants, to define skills and connectors, and Knowledge, to upload manuals, data sheets and procedures.

How is Genuin different from a chatbot trained on PDFs?
Genuin knows the manufacturer's model catalog and links each manual to the right version. It knows which machines the customer writing to it has, asks for the model if the question is ambiguous and, with Things5 Connect, reads the machine's real status. A generic chatbot only answers with text fragments.

Does Genuin work without Things5 Connect?
Yes. Genuin works on the manuals uploaded to the Knowledge area and on the software connected through connectors, even for machines that aren't connected. With Things5 Connect active, it can also read the machine's alarms and parameters and set it up on request, always within the limits set by the manufacturer.

Can machine users talk to Genuin by voice?
Yes. Genuin understands voice requests in natural language, with no commands to learn, and can be interrupted while it speaks. It answers by voice and with screens generated on the fly on the machine display or in the app. At home, in the kitchen or in the workshop, it's the most practical way, because people working on the machine often have their hands full.

Does Genuin answer in languages other than the one the manuals are written in?
Yes. Genuin answers in the user's language even if the manual is written in another language, and the language can be changed during the conversation. For a manufacturer selling in several countries, this means supporting customers and staff in every market without translating all the documentation.

Which business software does Genuin integrate with?
Genuin connects to ERP, CRM, management software and spare parts and consumables e-commerce through the MCP (Model Context Protocol) or HTTP APIs. Once a service is connected, Genuin imports the available tools, which the manufacturer enables one by one. Credentials are stored encrypted.

Which channels is Genuin available on?
The same assistant is available on the machine display, in the Genuin app or the manufacturer's app, in a widget on the website and on Telegram. All conversations flow into a single management console.

Do you need a development team to create a Genuin assistant?
No. In Genuin Studio, skills are described in natural language: the AI proposes the logic and requirements, and the skill is activated only after a person approves it. Development is only needed to integrate Genuin into the machine display with the SDK.

How do you control what Genuin says and does?
Every skill and every piece of content requires human approval before reaching users. Every change to the assistant's behavior needs a reason, stays in the version history and can be undone. Every conversation can be reviewed in detail: transcript, connectors used and screens generated.

How are data, documents and conversations protected in Genuin?
Every organization is isolated: a manufacturer's data, documents and configurations never mix with anyone else's. Each user sees their own conversations and administrators see those of their organization; credentials for connected software are stored encrypted.

Start with the simplest use case: watch Genuin answer from your machines' manuals

Send us a manual: in the demo we'll show you Genuin at work on your machines' documentation.

Book a demo