Resources

Cyber Resilience Act and suppliers: what to ask today for the machines of 2027

The connected machines you sell after 11 December 2027 will have to comply with the CRA in the components and libraries you buy now as well. What to check and what to put in contracts, from the webinar with Claudio Telmon of P4I.

October 31, 2026

Physical product MVP: core, expected and delight features

How to classify features using the Kano model, validate them with pilot customers, and evolve the machine after launch.

October 16, 2026

Find out what the CRA requires of manufacturers

The Cyber Resilience Act changes the way you design, update and support connected foodservice machines. Since 11 September 2026 the obligation to report actively exploited vulnerabilities has been in force, including on machines already installed.

October 8, 2026

ChatGPT on technical manuals? Why a generic LLM is not enough for machine support

Uploading manuals to a generic LLM looks like the quickest shortcut to automating technical support. It works for simple questions, but it stumbles exactly where service needs the most help: different models, different versions, different machines for every customer.

October 1, 2026

Servitization and cash flow: Why your revenue grows but your cash disappears

When an SME moves from sales to recurring revenue, the numbers grow but cash can turn negative. Why it happens, which models to choose and which tools to use to finance the transition.

September 3, 2026

Customer Success in B2B manufacturing: From after sales to IoT-enabled servitization

How B2B manufacturers can shift from hardware vendor to true customer success partner with IoT and servitization

June 17, 2026

Design for Serviceability

Beyond the "masochist's coffeepot": Designing service-ready hardware in the AI Era

April 10, 2026

Servitization and Gen AI

The evolution of servitization in the era of generative Artificial Intelligence

December 5, 2025

Generative AI for Manufacturing Customer Service

From Cost Center to Growth Engine: The Revolution of Manufacturing After-Sales Service with AI

August 21, 2025

Expert talk with Davide Benassi: Change mindset, not just technology

Real innovation is about culture, strategy, and people

May 22, 2025

When data become strategy

How access to connectivity can drive product evolution and open new business opportunities

May 16, 2025

What software-driven innovation means

Software as the new frontier of manufacturing competitiveness

May 15, 2025

Is your product AI ready?

The first step towards AI is connectivity

May 7, 2025

An Introduction to IoT hardware

January 12, 2023

35 wonderful real-life ideas for your projects

December 12, 2022

Expert Talks with Federico Milan: innovate from processes, not technology

From Smart SCADA to Human at the Edge: why innovation starts from problems, not technology

October 14, 2026

Expert Talks with Marco Trullo: the service culture that builds customer loyalty

From Carabiniere to international manager: how customer service is changing in the machine tool industry

September 16, 2026

Expert Talks with Mariagrazia Flaibani: How Marketing Becomes a Strategic Lever in B2B

How to build an integrated marketing vision: from listening to the customer to e-commerce

August 26, 2026

Expert Talks with Patrizia Sansolini: Service problems are solved by listening to the customer

Cooperative service: why the customer is the real protagonist of after-sales service

July 15, 2026

Expert Talks with Silvia Piccin: The Method Behind Product Innovation

From understanding the context to defining the MVP: how to design innovative products for professional foodservice

June 17, 2026

Expert Talks with Alessandra Gruppi: Managing Innovation in SMEs

Strategy, servitization and business innovation: how to lead change in Italian SMEs

May 6, 2026

Expert Talks with Szilárd Halász: Customer Success in B2B

Customer Success and servitization in B2B: managing change with IoT and CRM

April 24, 2026

Expert Talks with Edgardo Ferrero: why service should be designed in from the concept stage

Design for Serviceability: how to design products that are easy to maintain and reduce TCO across the lifecycle

February 24, 2026

Expert Talks with Irene Manera: how IoT data makes service proactive

What happens to a dishwasher after installation: data, predictive maintenance and AI to prevent machine downtime

January 14, 2026

Expert Talks with Alessandra Celegon: winning on service, not price

Local presence, connected machines and rentals: how to defend value in professional warewashing

December 16, 2025

Expert Talks with Paolo Mauri: servitization and AI against the technician shortage

How to transfer expert technicians' know-how, connect machines and servitize customer care in HoReCa

December 3, 2025

Expert Talks with Paolo Dalla Tor: innovating the machine with apps, cloud and IoT

How an ice machine becomes a digital ecosystem: a single board, an app and remote support

November 19, 2025

Things5 at SPS Italia to bring AI on board the machine

Things5 takes part in SPS Italia to turn every machine into the most expert technician with AI

May 6, 2026

Genuin presents at Host the agent that is transforming interaction in the kitchen

Genuin at Host 2025: AI can improve work in the kitchen

October 24, 2025

Genuin at Host 2025: the AI that speaks the language of foodservice

Things5 brings the connected kitchen to Host 2025: come and discover the future of foodservice

September 25, 2025

We are ready for IFA Next 2025!

Things5 at IFA 2025: Artificial Intelligence for Connected Products and Machines

July 22, 2025

Technology and wellness at CES 2025

Technology and wellness at CES 2025: the future of home appliances

February 20, 2025