The secure IoT platform for manufacturers of connected machines

Manage your machine registry

Things5 Connect starts from the single machine: each machine has its own record with name, serial number, model, firmware, location and connection status. You create it by entering the serial number and model, activate it when it goes into service and archive it at end of life without losing its history.

• Online status and last contact of every machine, visible at a glance
• List of who has access to a machine and with which role
• Each dealer renames the machines it receives with its own names and serial numbers, without touching the manufacturer's

Installed base structure and groups

Things5 Connect organizes the installed base in a tree of groups that mirrors your sales network: define the categories, such as country, service center, dealer, chain or customer, and arrange the groups on several levels. People are assigned to groups, not to individual machines: anyone who joins a group sees all the machines it contains, including those added later.

• Installed base imported in bulk from CSV or a SAP export, with machines already assigned to groups
• Machines moved from one group to another without reassigning people
• Customer companies linked to their own groups and machines

Service network and access

In Things5 Connect, each service center sees only its customers' machines. Manufacturer, distributors, installers, service centers, chains and end customers each have their own organization and their own share of the installed base. Configure roles and share groups of machines with other companies.

• Custom roles with more than 40 granular permissions
• Define what each role can create and edit
• Give end customers access with a QR code on the machine or an expiring link, without creating accounts by hand

Remote monitoring and real-time alarms

Things5 Connect shows the measurements, states and events of every machine in real time and keeps their history: you know what is happening before the customer calls. Alarms are classified by severity and described in plain words in the user's language: not "E3207", but "Chamber probe out of range: 148 °C". If a critical alarm goes off at night, the service center receives it and can contact the customer in the morning before the problem gets worse.

• Notifications by email, web or Telegram, chosen by each user
• Diagnostic dashboards and an installed base map with the alarms of the last hour
• Tell cleared alarms apart from those still active
• KPIs for a single machine or the entire installed base, including consumption

Remote control and configuration levels

Things5 Connect reads the configuration of every machine in real time and lets you change its parameters remotely, from a heat pump's setpoint to the time of a work cycle.

• Five configuration levels separate what the customer, the service center and the manufacturer can see and change
• Adjustments that used to require a technician on site are made remotely
• Remote VPN access to the machine's PLC and HMI, restricted to authorized roles, so your technicians can provide remote support
• The history records who changed which parameter, when and from which value

Remote programs and commands

Things5 Connect turns recurring operations into ready-to-use commands. The manufacturer defines each command as a set of preset parameters, for example "self-cleaning" on an oven, "defrost" on a refrigeration unit or "spindle warm-up" on an industrial machine, and decides which values the user can change when running it.

• Locked or editable values, decided by the manufacturer for each command
• Execution restricted to authorized roles
• Bulk parameter writes on multiple machines, with the outcome per machine and a retry only where it failed
• Commands also available via public API, to launch them from your app or your systems

Remote firmware updates (OTA)

Things5 Connect manages firmware by machine model. For each model, you declare whether it supports remote updates, which you can also launch at night, when the machine isn't working. Publish the version with its changelog, track the outcome machine by machine and retry the update only where it failed. It is the infrastructure you need to meet the update obligations of the Cyber Resilience Act.

• Versions kept as drafts until they are ready, archived when they go out of production
• Variables of each new version cloned from the previous one or imported from CSV
• Translation management for labels, values and event descriptions in multiple languages
• Cancellable updates and a log of all operations, with errors per machine

Automatic HACCP log for professional equipment

For foodservice equipment, Things5 Connect automatically fills in the HACCP log of every machine. Mark the relevant variables as HACCP, such as the temperatures of cold rooms, blast chillers and cooking, and the log is ready to export to CSV or Excel for inspections.

Recipe schemas and templates

Things5 Connect manages recipes starting from the machine model: for each model, you define a recipe schema and Things5 Connect generates the interface to create, edit and view recipes. Whoever creates a recipe chooses a template with phases and fields already set, with no risk of inconsistent recipes.

• Free metadata on each recipe, such as category, notes or the product it is intended for
• Reusable value lists, such as times, temperatures or fan speeds, defined once and used in all templates
• Templates translated into the languages of your markets

Recipe books and distribution to the installed base

Things5 Connect collects recipes in recipe books and distributes them in bulk to multiple machines: new programs for all the ovens of a model, or a new menu for all the venues of a chain. Every update is recorded together with its outcome, machine by machine.

• Distribution to a group of machines with a single action
• Retry only on the machines that didn't receive the recipe book
• Premium recipe books unlocked with commercial plans

Tailored dashboards for every role

The manufacturer sets the default charts and widgets of every machine in the firmware, and each user customizes them in Things5 Connect. Diagnostic dashboards have a free layout and update in real time while the machine is working.

• Home page with the count of connected and disconnected machines and an installed base map with the alarms of the last hour
• Dashboards saved as templates at organization level
• Integrated Grafana dashboards, already filtered by machine and time period

KPIs and export

Things5 Connect makes the measurements, states and events of every machine queryable over any time range, with averages, minimums, maximums and trends. Indicators (KPIs), such as cycles per week or energy consumption, are defined once in the firmware by combining several variables, and can be read for one machine or the entire installed base.

• Data export to Excel and access via API
• Machine log with text search and CSV download

Commercial plans per machine

Things5 Connect assigns each machine a commercial plan that decides which features it unlocks and for how long. The same machine takes on a basic or premium configuration without touching the hardware, so you can sell programs, advanced features and services by subscription.

• Definition of fallback and default plans
• Bulk plan assignment with activation and expiry dates
• Automatic activation, reminder and expiry emails, configured with your brand