In brief
At SPS Italia (Parma, 26-28 May) Visup presents the first platform that combines IoT and agentic AI, turning industrial machinery into intelligent, proactive, software-driven assets.
When a machine or an entire production line stops, production comes to a halt and customers start calling to get their plant running again as soon as possible. Yet downtime very often drags on for hours, because the person who can really solve the problem is not available, has to physically reach the plant or has not yet built up the technical skills needed. With today's level of turnover, knowledge can no longer afford to live only in people's heads.
This is exactly the challenge that Things5 sets out to address: a modular cloud platform for creating AI agents that can be integrated on board the machine, supporting manufacturers throughout the entire machine lifecycle, from IoT connectivity (Connect module) to intelligent service management and the enablement of innovative digital services (Genuin Studio module).
Genuin Studio and Genuin: creating AI agents and using them in the factory
At the heart of the experience at the stand are Genuin Studio, the Things5 module for creating and integrating AI agents directly on board the machine without writing code, and Genuin, the agent that technicians and operators talk to in natural language, from the machine display, the app or any other channel. The platform also provides Connect, the Things5 module for managing, monitoring and remotely controlling the machine fleet (IoT and analytics), so that the agents can also access machine data.
Live demo: what you can do with Genuin
At SPS Italia, Genuin will be presented through concrete use cases from the industrial sector. Visitors will be able to interact directly with the agent and test its capabilities live in a demo: ask for information about a machine fault or an error/alarm, be guided through a troubleshooting or maintenance procedure, record technical service reports and ask about the latest maintenance activities, or request a spare part reorder.
Every answer is based on sources combined in real time: machine data, the manufacturer's technical knowledge base (manuals, diagrams, data sheets, troubleshooting procedures), integrations with third-party software and the latest language models, which for the first time enable a conversational experience on board the machine thanks to dynamically generated user interfaces (generative UI) that adapt to the operator's context and goal.
An expert technician always available thanks to AI
The result is a true expert technician on board the machine, always available. With Genuin, operators can talk directly to the display or from a smartphone or tablet, describe the problem, receive a precise diagnosis and a step-by-step guided procedure to solve it on their own, or to stabilize the plant while waiting for the service visit. For the manufacturer, this means being able to guarantee immediate, 24/7 first-level support on every installed machine, without increasing service staff. A higher-quality service that was simply impossible to deliver at scale before, and that competitors are not yet able to offer.
Can't attend SPS but want to learn more about Genuin?
