After-sales: from cost to advantage with AI

Generative AI in manufacturing service: turning challenges into opportunities

In manufacturing, after-sales service must constantly balance the pressure to cut costs with customers' demands for ever faster and more personalized support. To address this growing complexity, companies are finding a strategic answer in generative AI.

Today, in fact, the most innovative companies are deploying intelligent assistants to:

• Offer 24/7 support
• Improve predictive maintenance and optimize spare parts management
• Reduce downtime and operating costs

AI goes beyond technical support: it can speed up staff training, make onboarding new customers easier, and personalize the customer experience, increasing satisfaction and loyalty.

In our latest article, we show you how to turn service from a mere cost center into a true competitive advantage.

Read the article

Things5 and Dalet together for "turnkey" AI support

We are happy to announce the start of a new, synergistic collaboration with Dalet, a leading company in the design and writing of technical manuals for the industrial and OEM sectors, to solve a challenge common to many manufacturers: how do you turn all your technical documentation into fast, efficient technical support?

Thanks to this collaboration, Dalet prepares and optimizes your manuals, making them "AI-ready". Things5 Support uses this knowledge base to train your AI assistant, which can provide guided procedures and precise answers to questions from technicians and customers.

The result is a much faster implementation, allowing you to convert your manuals into an intelligent knowledge base without tying up your technical team's resources.

Finally, a reminder that from September 5 to 9, Things5 will be at IFA NEXT 2025 to present Genuin: the professional no-code platform for creating AI agents integrated with connected machines and devices.
If you'll be there, come and see us in Hall 25 – Booth 279!